The staff is clean and well groomed. I did not feel like it was unsanitary. The hostess and servers are wearing button-down shirts. The Health Department Certificate is easily found. It is clean. The whole restaurant front is windows with plastic blinds that faces a busy street. The customer service is good. I is seated, ordered my food and had my food served with 15 minutes. The order is complete when it arrived, and all condiments are included. The server brings everything customers needs when he brings the food, including utensils, soy sauce, duck sauce and napkins, without been asking for. All of the food is already placed into carry out containers; there is no plating. This makes the food feel cheap. The temperature of all items is perfect. All of the food is a huge portion for the price, so it is a great value. The food is decent. It is inexpensive and served in large portions. The servers and food are very quick. Customers can be seated, ordered, and have their food within 15 minutes. The Chef Ma's Pinecone fish in sweet and sour sauce is awarded the first place Exhibition Dish of the Year 2005 golden trophy award.